NYC Well—An Express Line to Wellness

NYC Well—An Express Line to Wellness

When First Lady of New York City Chirlane McCray made it her mission to get all New Yorkers the mental health care they need, she turned to MHA-NYC for the technical and clinical expertise she needed to make her vision a reality.

The Result

Last year, the City and MHA-NYC launched NYC Well, the largest and most comprehensive urban helpline in the country, which allows any New Yorker in need of mental health care and supports to reach out for help around the clock. With over 250,000 contacts in its first year, NYC Well is truly a 21st century innovation, far surpassing older generations of crisis lines. New Yorkers have multilingual, 24-hour phone, text, and chat access to crisis services, peer support, short-term counseling, and even follow-up supports. Thanks to Ms. McCray, New Yorkers are able to access better, more targeted help, faster and easier than ever before.

“NYC Well has made an enormous impact in the lives of thousands of New Yorkers—by helping people from all walks of life, whether in crisis or in need of general support. I applaud the dedicated counseling staff at MHA-NYC who are helping us normalize conversations around mental health, and connecting people to the treatment they need,” said First Lady of New York City Chirlane McCray, who leads the City’s mental health and substance misuse efforts.

“NYC Well has made an enormous impact in the lives of thousands of New Yorkers.”
— First Lady of New York City Chirlane McCray